Initial Disclosure Document

WHO WE ARE AND WHAT WE DO:
Union Commercials is a company registered within England and Wales.
We are authorised and regulated by the FCA as a credit broker. Our FCA registration number is 716551. You can check our details on the Financial Services Register at https://register.fca.org.uk/s/ or by contacting the FCA on 0800111 6768.
We offer a range of car finance products from a panel of selected finance providers and brokers. We will provide you with information and quotations from these lenders, based on your personal circumstances and preferences. You will then need to make your own choice about how to proceed. We do not offer advice or recommendations on car finance. You must decide whether the finance product is right for you.
CONTACT US:
Should you have any questions prior to making an application, or have any queries during or after your application has been made, you can contact us as follows:
Telephone: 07576 576386
Email: unioncommercials@outlook.com
WHO CAN APPLY FOR FINANCE WITH US:
• All finance is subject to status.
• Terms and Conditions apply. A guarantee may be required.
• Over 18 years of age only.
• UK residents only.
WHAT WE CHARGE FOR OUR SERVICES:
You will not be charged a fee for using our services. We will receive a commission payment from the credit provider or broker for introducing you to them. This commission will not impact any rate, amount you repay or the acceptance you are offered and is an agreed fixed payment or percentage. This may vary by lender or finance partner. You have the right to request further information on our commission by writing to us or emailing us at the contact details
below.
SUITABILITY AND AFFORDABILITY:
We aim to support and tailor our service appropriately to those customers who may be particularly vulnerable due to their current circumstances or recent life events. Whether you have a disability, a health issue, a personal crisis, or just need some extra support, we are here to help you. Please tell us about your situation and we will do our best to assist you. You should also take your time and get enough support to understand the information we provide and
make sure the funding option we offer is right for you and your needs. If you have any questions or doubts, please ask us for more clarification, help and support. We want you to enter into an agreement only if you can afford the repayments without any problems. You should check the monthly payments you have to make throughout the agreement and make sure you can pay them and your other expenses without any hardship. You should also let us know if anything changes in your life or your household that may affect your ability to pay your loan. If you miss
payments, your credit rating could be harmed, and it could be harder or more expensive for you to get finance in the future.
YOUR INFORMATION:
In enable us to process your application, we need you to provide us with some of your personal information. We pride ourselves on handling your information in the most secure and professional way we can. We will not process your data without your explicit consent for us to do so. We will pass your information over to our finance providers and brokers to try to obtain a finance acceptance for you.
WHAT TO DO IF YOU HAVE A COMPLAINT:
We always aim to provide a high standard of service to our customers. However, if you are unhappy with any aspect of our service, please let us know as soon as possible. You can contact us by phone, email, or post using the details below:
Postal Address
Union Commercials
Charnwood Business Park
Millfields Road
Bilston
WV14 0QJ
Telephone Number
07576 576386
Email Address
unioncommercials@outlook.com
We will try to resolve your complaint as quickly and as fairly as possible. If we are unable to do so within 8 weeks, or if you are not satisfied with our final response, you have the right to refer your complaint to the Financial Ombudsman Service. Tel: 0800 023 4567. The Financial Ombudsman Service, Exchange Tower, London, E14 9SR
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Union Commercials